Terms and Conditions
These Terms and Conditions govern the services provided by Platter Up to the client. Platter Up reserves the right to amend or waive any terms for specific bookings and will notify the client in writing of such changes.
Definitions:
- The Client: The company, person, or organization to whom Platter Up provides catering services.
- The Company: Platter Up.
- Deliveries: Orders fulfilled without waiting staff.
- Events: Orders fulfilled with staff setting up or attending the event.
Food: We reserve the right to make substitutions due to unavailability, ensuring replacements are of equivalent standard and price. Our products are made in a kitchen that handles all 14 allergens; therefore, we cannot guarantee that our food will be completely free from allergen traces. Our kitchen is not a nut-free environment, and some products may contain alcohol. Please inform us of any allergies or dietary requirements at the time of booking.
For staffed events, we reserve the right to remove any food after the event that we no longer consider to be in a condition acceptable to our standards. Any remaining food becomes the responsibility of the client once we are no longer present.
Delivery and Collection: While we strive to deliver by the requested time, unforeseen circumstances such as traffic or events beyond our control may cause delays. We will keep the client informed of any estimated late arrivals. Clients must ensure all items are ready for collection at a central point. Any missing, chipped, or broken items will be charged for. If a driver is required to return to collect missing items, a £30.00 charge will apply.
Loss and Damages: The Company does not accept responsibility for personal property of the client or event guests; such property is left at the owner's risk.
Liability: The Company is not liable for any failure to provide services due to causes beyond its reasonable control, including but not limited to: acts of God, governmental actions, war, fire, flood, explosion, or civil commotion.
Complaints: Any complaints regarding our service or food must be submitted in writing within 12 hours of the order or event. Please retain any food items that did not meet your expectations; we will arrange for a driver to collect them to facilitate a thorough investigation.
Payment Terms:
- Deliveries Payment Terms: Orders fulfilled without waiting staff - payment upfront 4 working days prior.
- Events Payment Terms: Orders fulfilled with staff setting up or attending the event - 50% upfront at the time of booking to secure your reservation, with the balance paid 7 days prior to the event.
We reserve the right to charge interest on all overdue invoices as per the Late Payment of Commercial Debts (Interest) Act 1998. Additional invoices may be issued post-event for costs such as breakages, damage to linen, or increased guest numbers. This invoice will be due within 7 days of the invoice date.
Cancellations and Amendments: Cancellations must be made in writing.
- Deliveries Cancellations and Amendments: Orders fulfilled without waiting staff
- If you cancel 2 days in advance, you will receive a 100% refund.
- If you cancel 1 day in advance, you will receive a 50% refund.
- For cancellations made less than 1 day in advance, the full charge will apply.
- Events Cancellations and Amendments: Orders fulfilled with staff setting up or attending the event.
- If you cancel 7 days in advance, you will receive a 100% refund.
- If you cancel 2 days in advance, you will receive a 50% refund.
- For cancellations made less than 2 days in advance, the full charge will apply.
Equipment Hire: Clients hiring or loaning equipment from Platter Up are responsible for its intended use and safekeeping until collection. Any losses or damages will be charged at full replacement cost.
Third-Party Arrangements: When a function is arranged on behalf of the client by a third party, written acceptance from the client of the quotation—including agreement to pay the deposit and final invoice—must be provided to Platter Up.
Guest Numbers and Dietary Requirements: All prices quoted are based on a specific number of guests. Any changes in numbers or dietary requirements will affect the overall price in the quotation, which may be amended by Platter Up to reflect such changes. Confirmation of final minimum numbers and dietary requirements must be provided at least five working days prior to the event date. After this time, any decrease in numbers cannot be accepted, and the full charge will apply. If the number of attendees or dietary requirements exceed those confirmed, the client will be charged for each additional guest or change in dietary requirement at the per-head price included in the quotation.
Variations: The price or contents of menus, decorations, or any other element of the booking supplied by Platter Up is subject to market availability. Any alterations in price or content of a specific element will be communicated to the client. Platter Up cannot be held responsible for any variations or alterations and reserves the right to increase the booking price to reflect any cost increases beyond its control. In such events, the client may, upon receipt of notice, renegotiate the provision of the specific element of the booking for which the cost has increased. This right does not permit the client to cancel the booking.
An order placed with Platter Up implies acceptance of these terms and conditions.
